Refund policy

Last updated: 15 November 2026

LibMan DJ is not on sale yet; this policy applies from the day it becomes available.

14 days, full refund

If LibMan DJ is not right for you, you can get your money back within 14 days of the day you bought it. You do not have to give a reason.

This applies to both editions, Own Key and All-in. With All-in you get the full price back even if you have already used some of the included AI calls.

A top-up of AI calls is refunded within 14 days of its purchase as long as none of the calls from that top-up have been used.

How to ask for a refund

Payments are handled by Paddle, our reseller and Merchant of Record. You can ask for a refund in either of these ways:

• Use the link in the receipt email you got from Paddle, or go to paddle.net and look up your order.
• Write to us at datenschutz@novatlantis.de with the email address you used for the purchase or your order number.

The refund goes back to the payment method you used. How long it takes to appear depends on your bank or card provider; it is usually a few working days.

What happens to the licence

When a purchase is refunded, the licence key that came with it is deactivated, and any remaining AI calls from that purchase lapse. Your Traktor collection and the playlists already written to it are not touched.

Your statutory right of withdrawal

If you are a consumer in the European Union, the United Kingdom or another country with a comparable law, you have a legal right to withdraw from a purchase within 14 days without giving a reason. The 14 days start on the day of the purchase.

To use this right, tell Paddle or us in a clear statement, for example by email, that you withdraw from the purchase. It is enough to send the message before the 14 days are over. We do not ask you to give up this right when you download or activate the app, so the refund described above covers it in full.

If you withdraw, everything you paid for that purchase is returned without undue delay and at the latest within 14 days of the day your withdrawal reaches Paddle or us, using the same payment method and at no cost to you.

After 14 days

After 14 days purchases are not refunded as a rule. If the app does not work as described, write to us: we will fix the problem or find another solution. Your statutory rights in case of a defective product are not affected by this policy.